Privacy Policy
1. Privacy Act
This Privacy Policy is intended to provide a general overview of our policies in respect of the handling and management of your personal information. Your personal information is any information about you that is capable of identifying you. Other policies may override this Privacy Policy in certain circumstances. For example, when we collect personal information from you, we may advise a specific purpose for collecting that personal information, in which case we will handle your personal information in accordance with that purpose.
This Policy is intended to cover most personal information handled by us, but is not exhaustive. If you have any queries about our management of your personal information, please contact us for further information.
2. Exemptions
No general exemptions under the Act apply to us, or to any of our acts or practices.
3. How We Collect, Hold, Use and Disclose Personal Information
3.1 Collection
We will collect your personal information from you unless and will limit the personal information we collect to that which is reasonably necessary for our functions or activities.
When collecting personal information, we will take reasonable steps to make you aware of the purposes for which the information is being collected by us. This Privacy Policy provides these details as they typically apply in most cases, however different details may apply depending on our specific interaction with you. If we do not notify you of such other details, the information in this privacy policy applies. If you fail to provide personal information requested by us, there may be a range of consequences, for example we may be unable to process or respond to your request.
3.2 Use and Disclosure
We will generally only use or disclose your personal information for the purpose for which we collected it, and for related purposes we consider will be within your reasonable expectations. Otherwise, we will seek your consent prior to using or disclosing your personal information for another purpose (unless we are required or permitted by law to do so without seeking permission).
We generally use your personal information to:
- provide the service requested, respond to your enquiries, send you information that you request, or otherwise achieve the purpose for which the information was submitted to us;
- enable your involvement in promotions and other activities you participate in;
- seek feedback from you and perform market research;
- contact you with marketing and promotional communications including special offers, promotions and information about the products and services offered by us; and
- engage in other activities where required or permitted by law.
We may use personal information to contact you for marketing and promotional purposes. You may request not to receive these communications by emailing us. If you do not opt out you will be taken to have consented to receiving such communications from us.
There are no consequences of opting out of receiving our marketing and promotional communications except that you will no longer receive them, and you may elect to rejoin our marketing list at a later stage if you wish.
3.3 Storage
We will take reasonable steps to protect your personal information from misuse, interference and loss as well as unauthorised access, modification or disclosure. Information may be stored on secured web hosting providers storage.
We undertake regular monitoring and improvement of our practices and systems to ensure the effectiveness our security policies.
4. Correction of Personal Information
You may contact us to request correction of the personal information about you that we hold. We will take reasonable steps to ensure that the personal information that we collect, use and disclose is accurate, up-to-date and complete. If we are satisfied that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will amend our records accordingly.
Please notify us if your personal details change so that we may keep our records current.
5. Kinds of Personal Information We Collect and Hold
The personal information about you we may collect and hold includes but is not limited to your name and address, contact telephone number(s) and/or email address(es). We may also hold other personal information that you volunteer to us.
We do not generally collect (or, if it is provided by you to us, retain) any sensitive information about you.
6. Disclosure of Personal Information to Other Organisations
We may disclose your personal information to certain contractors or subcontractors of ours that provide administrative or promotional services (for example, mail processing businesses, printers, market research companies or other service providers). We enter into contractual agreements with these organisations to ensure that information we disclose is used only for the limited purposes for which we have provided it.
7. Online Privacy
This part of our Privacy Policy sets out the manner in which we handle your personal information in respect of online services provided to you by us. “Online services” includes any services provided by us via the Internet (including email and web pages).
Generally, we collect personal information about you in the following circumstances:
- you register as a user of our website;
- you send us an e-mail or otherwise contact us (eg, by telephone);
- you give us personal information when using any part of the web site; or
- you use our services.
7.1 Email and Message Forms
We may collect personal information from you (eg your name, address, telephone number and email address, and any other personal information you volunteer) if you send us email or if you submit information to us using a message or feedback form. We will use this personal information to contact you to respond to your message, to send you information that you request, and for other related purposes we consider are within your reasonable expectations. We will not use or disclose any such information for any other purpose without your consent.
7.2 Storage and Transmission of Personal Information Online
If you provide any personal information to us via our online services (including email) or if we provide such information to you by such means, the privacy, security and integrity of this information cannot be guaranteed during its transmission unless we have indicated beforehand that a particular transaction or transmission of information will be protected.
If we receive your personal information, we will take reasonable steps to store it such that unauthorised access, modification, disclosure, misuse and loss are prevented.
8. Changes
We reserve the right to amend this Privacy Policy at any time. We will endeavour to have our current Privacy Policy available on our website at all times.
9. Complaints
If you believe that a breach of your privacy has occurred, we encourage you to contact us to discuss your concerns. Our contact details can be found in Clause 11 below.
Please allow us a reasonable time to respond to your compliant. If you are not satisfied with our resolution, you may make a complaint to the Office of the Australian Privacy Commissioner whose contact details can be found at http://www.oaic.gov.au/.
10. Further Information
You may contact us if you require further information about the ways we manage your personal information.
11. Contact Information
Quality Equine – admin@qualityequine.com.au